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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Isabell King

May 15, 2025

5  out of  5
rating by Isabell King
"Wow were do I begin I Switched to state farm 4 years ago and let me tell you these ladies are Awesome.Lori could not have hired a beautiful Set of ladies I Love Sandy and Sheri they are Very Kind and thoughtful and Generous they have the best Personality we are like family sharing baby Pictures and just loving each other You can't get that Everywhere Lori These ladies should be Commented I Love them Both way too Go State farm I would change a thing Mrs King 👑💕💕💕💕"
We responded:
"We appreciate your review, Isabell! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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E Mathis

April 29, 2025

5  out of  5
rating by E Mathis
"Shari and Lori have been a great source of information and help. We've been with them for going on 7 years now and I have never been happier with a Statefarm agent and I recommend them to anyone who is looking."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! "
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Jeanne Hobbs

April 24, 2025

5  out of  5
rating by Jeanne Hobbs
"I have been with State Farm for many years. Lori Pons State Farm insurance has always been there for me. Any issues comes up they fix right away. Gives a whole new meaning to “Like a good neighbor, State Farm is there!”"
We responded:
"We’re honored by your positive feedback Jeanne! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! "
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Larry Johnson

April 23, 2025

5  out of  5
rating by Larry Johnson
"Lori & Sandi are the best - they have had our insurance for 10 yr plus and would not even consider changing"
We responded:
"We’re honored by your positive feedback Larry! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! "
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Sam Phillips

April 4, 2025

5  out of  5
rating by Sam Phillips
"Been a customer since the early 80 ‘s always been there for me!"
We responded:
"Thank you for your 5-star review Sam! My State Farm team and I are happy to be your good neighbor!"
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Adam Hogberg

March 26, 2025

5  out of  5
rating by Adam Hogberg
"Very helpful staff."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Vince Smith

March 18, 2025

5  out of  5
rating by Vince Smith
"I have gotten the best advice and service from the Lori Pons Agency. I have shopped around virtually everywhere and found they have the best rates, and without sacrificing service. That's a rare thing these days! They take pride in what they do and it shows. When I call, Shari always seems to be the one that answers and she has had great insight into the best way to go about insuring my home and autos. We all know insurance has gone up a lot these last few years, and Shari has helped me mitigate those costs, and helped me keep my insurance affordable. I rarely write reviews, but I can assure you that if I’m taking the time to call out something, it’s noteworthy. This agency and Shari have been wonderful to deal with, and the advice I receive from them is in my best interest, not in the interest of their commission check like most places these days. I was not originally trusting of this when Shari talked to me about getting the State Farm Credit Card (I don’t use credit cards for much). But I decided to go ahead and get it. It’s now The only credit card I use, and I only use it to pay my premiums, then I pay it off. Just doing that I received almost $300 in the first 6-8 months and applied it toward my insurance premium. I’ll take free money any day! Thank you Shari Cockrell for the good advice, and GREAT customer service! A+"
We responded:
"We’re so thankful for your feedback Vince! It’s our pleasure to assist you with your insurance and financial needs. If there is anything else we can do to help, please let us know!"
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donald hasty

February 26, 2025

5  out of  5
rating by donald hasty
"Have never had any issues with this agent. All employees are exceptional. If I’ve had any questions or concerns they have addressed them instantly. Great staff and agent."
We responded:
"We’re honored by your positive feedback Donald! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Erika Harter

February 5, 2025

5  out of  5
rating by Erika Harter
"The staff, especially Shari, has always been wonderful to work with. I have been with State Farm for many years and this office is outstanding! They are always helpful, kind and there to address all of my insurance needs. If you are looking for insurance at a great price plus personalized service that won't treat you like just another number I highly recommend giving them a call."
We responded:
"Thank you for reviewing our State Farm office Erika! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Shirley Feltman

February 4, 2025

5  out of  5
rating by Shirley Feltman
"Sandy at this State Farm Agency has been most helpful with our Insurance. She is always up-beat, friendly, and very patient with her clients. I fully recommend THIS State Farm Agency. They are in Callaway in an easily assessble location."
We responded:
"We’re very thankful for your feedback Shirley! It’s our pleasure to assist you with your insurance needs. If there is ever anything else we can do to help, please let us know! You have been a wonderful client over the years & we appreciate you!"
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Michael D'Aloisio

January 21, 2025

5  out of  5
rating by Michael D'Aloisio
"Always accommodating and very helpful"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Lane French

January 21, 2025

5  out of  5
rating by Lane French
"They always answer my calls and are very helpful with answering my questions. No issues. Highly recommend."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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mickey slade

January 17, 2025

5  out of  5
rating by mickey slade
"I have had first rate service from a staff that knows their business thoroughly."
We responded:
"Thank you Mickey for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"